QUALITY ASSURANCE.

Quality. Visibility. Impact. We’re only happy when we’re delivering real and lasting impact to our partners. That’s why auditing and quality assurance plays a pivotal role in each dealer relationship.

Through a comprehensive data capture process, we continually monitor and analyse sales of policies and guarantees. Trends, patterns and forecasting algorithms can all be used to manage our combined Service Level Agreements and Key Performance Indicators, with remedial action plans  devised and implemented whenever necessary.

Regular monthly meetings and quarterly business reviews are a fixture of each partnership, giving the opportunity for in-depth health checks of sales performance, whilst providing a forum for open feedback, and creating the opportunity to identify and define training and support requirements.

As you’d expect, compliance is at the heart of our business, so we provide detailed analysis of TCF reporting, covering everything from a live portfolio review through to summaries of claims, cancellations and complaints.